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All of our arrangements are custom produced and made to order. Therefore, our products may NOT be returned or exchanged unless it was damaged in transit or we have shipped you the wrong item in error. In the latter, we ask you to return the product in its original packaging with the strings still attached to ensure the arrangement is returned without any additional damage.

Please contact us to initiate your return within 5 days of delivery.

In the event of damage, please file a claim with FedEx immediately upon receipt and take pictures to send us and for FedEx for verification of damages.

1. Returns Procedure

Steps to Return an arrangement

  1. Contact [email protected]

  2. In case of a return we will email you a prepaid Fedex return label.

  3. Print out the label and drop off the return package at any Fedex location.

  4. We will send out the original item within 48 hours.

2. Damage Procedure

  1. Contact [email protected]

  2. Please send us pictures of the damaged product.

  3. We will follow up with the Fedex claim.

  4. Once evaluated and if approved, it will take up to 48 hours to send out a replacement. Please note the arrangement will be replaced with the exact same one as purchase.

3. Refund Method If a refund has been authorized, the refund will be credited to the original credit card used. You should expect to receive your refund within 48 hours once we have received the package. Unfortunately, we will not be able to refund the original shipping cost 4. Responsibility for Return Shipping Costs BloomsByHeinau will pay for all return shipping when the provided FedEx shipping label is used.