Roses That Last a Year | We Ship To All 50 States

Frequently Asked Questions About Our Products

Q: Can I purchase today for a later/specific delivery date?
A: Yes. In the checkout section, you will be asked to specify a "Desired Delivery Date." Our system will calculate the most inexpensive shipping method. Our production studio will do everything they can to schedule delivery via FedEx to ensure that the order arrives at its destination on the exact date. (Note: In rare instances, FedEx will for various reasons miss their promised delivery date, and Blooms By Heinau does not accept responsibility for an earlier or later delivery date that FedEx caused. We hope for your understanding)
Q: I can't process my order. I keep getting this message: "Your Credit Card cannot be charged at this time - Make sure the billing matches your cc statement. Please try again later or contact us for additional assistance."
A: Our system is susceptible to credit card information. Please ensure the information you provide under "Billing Information" is exactly as it appears on your credit card statement.
Q: Can I buy the flowers only?
A: No. Blooms by Heinau® only sells fully designed and assembled arrangements.
Q: Which arrangements are guaranteed for at least 12 months?
A: All Blooms By Heinau® arrangements are guaranteed to last a minimum of 12 months.
Q: Do you sell other types of flowers than roses and hydrangeas?
A: No. We only sell rose and hydrangea arrangements. Certain types of flowers can only handle the preservation process.
Q: How long does it take to ship?
A: To get the shipping time and rates, you need to add the arrangement you are looking to purchase to your cart and enter the shipping zip code and state. Once you choose your "Desired Delivery Date" from the calendar, you will be given all available shipping options. Hint: choose the most inexpensive, including when we offer free ground shipping on all orders of $125.00 or more. 
Q: Once I place my order, how long is the lead time?
A: When you enter "Desired Delivery Date," the shipping options for that particular date will include the time we require to produce your made-to-order arrangement. (including weekends and holidays). So you have nothing to worry about. 
Q: Does it come with care instructions?
A: Yes. All our arrangements come with care and unpacking instructions. The card is always sitting on top of the arrangement and is the first thing people will see when opening the box.
Q: Can I send you a vase I have?
The packing process is very complex and not all vases, once filled with flowers, can be properly packed and shipped. You can send us a picture by email to [email protected] with the inner dimensions, and we will be glad to evaluate the vase.
Q: Can you mix red and white roses?
A: We can not combine any dark-colored roses with white because the roses absorb moisture from the air, and the darker color will 'bleed' onto the lighter-colored roses.
Q: I have a unique custom request for a flower arrangement. Can you do it?
A: We can produce custom arrangements, but only if they are delivered in the greater Miami area. The arrangements we have on our site can be shipped across the country.
Q: The FedEx site shows the package was delivered, but the recipient said they did not receive it.
A: Please contact our Customer Service at 786-594-0437.
Q: Is a signature required to receive the package?
A: No. We don't offer that option. It's a regular FedEx delivery.
 Q: Do You Add Any Rose Scent To Your Flower Arrangements?
A: No. As of 12/1/2019, We have decided again to produce our and ship them to our customers without adding any rose scent oils to the flowers' base. We have been going back and forth on this, and we have been testing variations of rose oils, but we have now decided to leave it up to the 10-15 percent of our customers who prefer the rose oils to purchase their own preferred scent and add it as often as they like.  At Amazon.com, you will find multiple rose oil scent options for less than $10. Make sure that you add the rose oil to the flowers' base, not on the petals.

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