Shipping and Returns
If you wish to have the arrangement delivered on a specific date, please add your desired delivery date with your gift note in the Gift Note/Desired Delivery Date/Order Comments section at the bottom of the Checkout page.
Since all our products are made to order, please allow up to 24 hours for your order to ship Monday through Friday.
Please refer to the shipping map below. Note FedEx Commercial delivers Monday through Friday and FedEx Residential delivers Tuesday through Saturday.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are based both on weight and size. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Meticulous attention is given into packing each of our made to order longlasting flower arrangements. Please carefully follow the detailed unpacking instructions we have placed at the top of the inside box of every master box. Be sure to follow the unpacking directions carefully!
All of our arrangements are custom made to order based on your vase, flower and color selections. Therefore, our products may NOT be returned or exchanged unless it was damaged in transit. Should you receive a box that has been visibly damaged during transit please take pictures of the delivery as it was received, including the outer box, and the arrangement still sitting in the inner box before you remove it from the box, and finally a picture of the damage to the actual flower arrangement. Damage rarely happens during transit, but in order for us to file a claim with FedEx, we greatly depend on the image proofs.
If we made an error and shipped you the wrong item we ask you to return the product in its original packaging with the strings still attached to ensure the arrangement is returned without any additional damage. (When you open up the inner box, do not remove the item from its secure location in the foam and with the strings across the item)
Please contact us to initiate your return within 2 days of delivery.
In the event of damage, please file a claim with FedEx immediately upon receipt and take pictures to send us and for FedEx for verification of damages.
1. Returns Procedure
Steps to Return an arrangement
- Contact firstname.lastname@example.org
- In case of a return, we will email you a prepaid FedEx return label.
- Print out the label and drop off the return package at any FedEx location.
- We will ship out the replacement item within 48 hours.
2. Damage Procedure
- Contact email@example.com
- Please send us pictures of the damaged product.
- We will follow up with the FedEx claim.
- Once evaluated and if approved, it will take up to 48 hours to ship out a replacement. Please note the arrangement will be replaced with the exact same one as the one you originally ordered.
3. Refund Method
If a refund has been authorized, the refund will be credited to the original credit card that was used for the transaction. You should expect to receive your refund within 48 hours once we have received the package.
4. Responsibility for Return Shipping Costs
BloomsByHeinau will pay for all return shipping when the provided FedEx shipping label is used.
We accept order cancellation up to 1 hour after an order was placed on our website by either replying to the order confirmation you have received or by contacting us directly during regular business hours. (Monday through Friday, 9 AM - 5 PM EST)