Shipping and Returns

Shipping

If you wish to have the arrangement deliver on a specific day, please use the note box on the Checkout page to give us the details of the delivery. Based on the amount of orders, the arrangements may take up to 24 hours to produce during weekdays, and no orders are processed during weekends . We also strongly suggest that you take into consideration the shipping map below and the fact that Fedex does not make any residential delivery on Sundays and Mondays before ordering.

You will see some arrangements on our website that we do not feel ship satisfactorily. These are only available in our studio locations. Items found in our online store can be secured within a shipping box and successfully delivered. Be sure to follow the unpacking directions carefully!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based both on weight and size. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

All of our arrangements are custom produced and made to order. Therefore, our products may NOT be returned or exchanged unless it was damaged in transit or we have shipped you the wrong item in error. In the latter, we ask you to return the product in its original packaging with the strings still attached to ensure the arrangement is returned without any additional damage.

Please contact us to initiate your return within 5 days of delivery.

In the event of damage, please file a claim with FedEx immediately upon receipt and take pictures to send us and for FedEx for verification of damages.

1. Returns Procedure

Steps to Return an arrangement

  1. Contact sales@bloomsbyheinau.com
  2. In case of a return we will email you a prepaid Fedex return label.
  3. Print out the label and drop off the return package at any Fedex location.
  4. We will send out the original item within 48 hours.


2. Damage Procedure

  1. Contact sales@bloomsbyheinau.com
  2. Please send us pictures of the damaged product.
  3. We will follow up with the Fedex claim.
  4. Once evaluated and if approved, it will take up to 48 hours to send out a replacement. Please note the arrangement will be replaced with the exact same one as purchase.

3. Refund Method

If a refund has been authorized, the refund will be credited to the original credit card used. You should expect to receive your refund within 48 hours once we have received the package. Unfortunately, we will not be able to refund the original shipping cost.

4. Responsibility for Return Shipping Costs

BloomsByHeinau will pay for all return shipping when the provided Fedex shipping label is used.

Order Cancellation

We accept order cancellation up to 1 hour after an order was placed on our website by either replying to the order confirmation you have received or by contacting us directly during business hours.